Health Literacy Heroes take action to solve health literacy problems.
Faced with the Affordable Care Act requiring consumer decision-making; with research that demonstrated consumer confusion and a lack of funding for consumer education, these universities, under the leadership of the University of Maryland Extension and University of Delaware Extension, created the initiative. As a result, 1010 consumers participated in Smart Choice Health Insurance workshops. Using the American Institutes for Research standardized measurement of health insurance literacy, the team conducted pre and post tests. Statistically significant findings demonstrated the workshops worked. People of a range of diverse characteristics increased confidence and ability to make a smart health insurance purchase choice.
The Clinic provides medical care to the uninsured and underinsured people of the Kansas City region. In an effort to provide better services to our patients, the Clinic has formed a health literacy committee to insure staff are trained with tools to communicate effectively will all patients and a plain language sub-committee that reviews Clinic documents to make sure that all patient materials are in plain language. The committee has done an initial Clinic health literacy assessment and created a work plan that will be reviewed annually.
Matt Jacob has developed valuable training modules to assist dental practitioners and advocates communicate more effectively about community water fluoridation and summarize the research without sounding too clinical. He has trained spokespersons in Wisconsin, New York and other states, including my home state of Florida.