Melody is a Health Coach at Truman Medical Center in Kansas City working with high utilizer patients. Realizing the problems our patients have with understanding / reading the labels on prescriptions, Melody created a real life scenerio to educate staff on what a trying and confusing issue this can be for patients. Using made up names of medications, she gives patients instructions to reconcile bags of (candy) medications, once without using Teach Back and again using the process. She opens understanding every time she shares her activity! Posted 2014.